Overview
Multi-platform, self-motivated and goal-oriented professional.
I am fluent in Macintosh, Windows, and Linux hardware and software. I have a proven ability to quickly learn and apply new technologies as they come to market, while maintaining and integrating legacy systems.
Over the past 15 years of my experience in the field, I think of myself as a Solutions Architect rather than applying patches and aid that will only result in recurring costs.
I find extreme pleasure and satisfaction in designing and delivering the right results while mainting the highest level of savings.
Experience
Business Manager of IT Services
U.S. Chamber of Commerce - Washington, DC (4/2007 - 2/2009)
- Configure, upgrade, and maintain hardware and software for Apple desktops and laptops
- Vendor relationship and support management
- Test and evaluate software functionality and usability
- Install, configure, and update software packages for workstations and servers
- Authorize and maintain users for internal and external application access
- Train users on internal and external applications
- Work with BMC Remedy tracking system to fulfill customer requests and solve problems
- Support Xerox Document Management System through Windows Desktop Search using metadata
- Installed, configured, and maintained printers and copiers
LAN Support Specialist
National Institutes of Health - Bethesda, MD (9/2006 - 4/2007)
- Configured, upgraded, and maintained hardware and software for Dell and Apple desktops and laptops
- Coordinated rollout of new hardware and software
- Worked with BMC Remedy tracking system to fulfill customer requests and solve problems
- Installed and configured printers and plotters
- Provided Quality Assurance Testing for software products
- Primary support contact for PointSec PC encryption
Liquidity Services, Inc.
Network Administrator
Washington, DC
1/2001 - 4/2006
• Oversaw Local Area Network, including Mac OS X, Windows 2000/XP, and Redhat Linux
• Configured, upgraded, and maintained hardware and software for HP, Dell, and Apple desktops and laptops
• Provided telephone and desktop support to employees
• Coordinated, set up, and provided technical phone support for regional offices
• Implemented Request Tracker ticket based tracking system for requests and projects
• Implemented workstation deployment using Norton Ghost
• Routinely evaluated software and hardware security
• Maintained ACT! CRM database
National Organization for Women
Website Coordinator
Washington, DC
7/2001 - 12/2001
• Oversaw Local Area Network and provided support to staff
• Provided help desk support to NOW World members
• Responsible for design and navigation of web site
• Evaluated and maintained security levels of web servers
Liquidity Services, Inc.
Senior Graphic Artist
Washington, DC
8/1999 - 6/2001
• Oversaw standards for international team of designers
• Created branded web sites utilizing underlying software engine
• Developed electronic and print promotional materials
• Responsible for tradeshow presentations and booth coordination
Certification
ITIL Foundations Certified in IT Service Management
IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models.
References
Professional and personal references are available but only upon request.